Support
Grptripz keeps a group trip in one place: the plan, the expenses, the photos, and who owes whom when it is over.
This is the only support address for Grptripz. Write to us about anything, including bugs, billing, or a request to delete your account. A real person reads it.
How do I invite someone to a trip?
Open the trip, find the Members section, and tap Invite. You can also get there from Manage Members. There are three ways to bring someone in:
- Add from friends. Tap Invite next to anyone already in your friends list.
- Invite by email. Type their address and tap Send. They get an email with a link.
- Invite link and code. Share the link, or read out the six character code. Anyone with either can join.
The person joining needs the Grptripz app. They tap + in the tab bar, choose Join a Trip, and enter the code. Invite links and codes stop working after a while, and the trip organizer can regenerate the code at any time, which retires the old one immediately.
How does settling up work?
Grptripz does not move money. It works out who owes whom, then records the payments you make elsewhere. Nothing is charged through the app.
Open the trip, go to the Expenses tab, and tap Settle Up. Grptripz nets everyone's position and reduces it to the fewest payments that clear the trip, so you may be asked to pay someone you never split an expense with directly. Each person's own position is shown separately under Net balances.
Pay the person however you normally would, by bank transfer, a payment app, or cash. Then tap Mark as paid and choose the method you used. The payment sits as Pending until the person receiving it taps Confirm received, and balances only change once they do. If something is recorded wrongly, either side can dispute it within 48 hours.
How do I manage or cancel a subscription?
Grptripz Pro is billed by Apple or Google, not by us. Your subscription belongs to your App Store or Google Play account, which means cancellation happens there and we cannot cancel one on your behalf.
- iPhone or iPad: open the Settings app, tap your name at the top, tap Subscriptions, then Grptripz.
- Android: open the Google Play Store, tap your profile icon, tap Payments & subscriptions, then Subscriptions, then Grptripz.
There is a shortcut inside the app as well. Go to the Profile tab, tap Plan, then Manage subscription, which opens the same store screen. A Trip Pass is a one time purchase for a single trip rather than a subscription, so it does not renew and there is nothing to cancel.
How do I delete my account?
In the app, go to the Profile tab, tap Account, then Delete Account under the danger zone, then Delete my account. You confirm it is you first, with your password or by signing in again. Deletion is permanent and cannot be undone.
Full details of what is removed and what is kept are on the account deletion page. If you would rather not do it yourself, email hello@grptripz.com and ask us to delete your account.
What happens to a trip when someone leaves or deletes their account?
If someone leaves a trip, the trip carries on for everyone else. Everything they added stays where it is, including their expenses, messages, and photos, so the numbers still add up for the people still on the trip. They lose access to the trip, and the organizer can invite them back later.
If someone deletes their account, any trip they shared with other people survives intact. Their expenses and messages remain so nobody else's settle up math breaks, but their name is replaced with "Removed user" and their profile is gone. If they were the organizer, another member takes over automatically. A trip where they were the only member is deleted outright, along with everything in it.
Terms and privacy
Our Terms of Use cover subscriptions, acceptable use, and the AI assistant. Our Privacy Policy explains what we collect, who we share it with, and how long we keep it.